SUPPORT

Lost in the Alley?

Tell us about how-to questions, bugs or payment issues. We usually reply within two business days.

In the app, Settings → Contact Us opens an email with the app version in the subject. Include your device model, iOS version and the steps that led to the problem so we can check quickly. Never send card numbers or passwords.

FAQ

Do I need to log in or sign up?

No. Solo play runs on your device without an account, and to play together you only need a nickname.

Where is my progress saved? What if I change devices?

Coins, tickets, your showcase, capsule book, dress-up and photo album live only in the app's storage on this device. When moving to a new device, transfer the app data with an iCloud backup or device-to-device transfer. Deleting the app deletes your progress, and it can't be restored from a server.

My coins or membership didn't arrive.

Tap Restore Purchases at the bottom of the Changer or in Settings. Memberships and season passes are checked again and applied. If that doesn't work, email us the purchase date and product name.

How do I cancel the membership?

Cancel Alley Membership in your device's Settings → your name (Apple ID) → Subscriptions. You can keep using it until the current period ends.

How do I get a refund?

Purchases and refunds are handled by Apple. You can request one at Report a Problem (Apple).

Where can I see the odds?

In the app under Settings → Odds, on each machine's Machine Sheet, and via the odds button on capsule machines. The same values are published on this site's Odds page.

I saw an inappropriate nickname.

Tap Report Nickname or Hide This Person on their player card. If three different people report it within a day, it changes to a default nickname for 7 days.

I want to delete my multiplayer records.

Tap Settings → Delete Multiplayer Records to delete your server records right away. If you no longer have the app, ask us by email. Details are in the Privacy Policy.

Which devices are supported?

iPhone with iOS 16.0 or later and iPad with iPadOS 16.0 or later. iPad also supports landscape.

Which languages are supported?

한국어, English, 日本語 and 繁體中文. The app follows your device language, and you can change it in Settings → Language.