Claw AlleyPRIVACY
Privacy Policy
This policy applies to Claw Alley (iPhone, iPad, Android) made by SnapWorks Lab and its support website (clawalley.snapworkslab.com). There is no account sign-up, advertising, advertising identifier, third-party analytics, or cross-app tracking.
1. What stays only on your device
Coins, tickets and items, prize layouts inside machines, your showcase and capsule book, dress-up, season progress, photo album and settings are kept in the app's storage. While you're at a machine, prize-moment clips temporarily hold the last 18 seconds, and when you win, 12 seconds of that moment are kept in app storage (you can turn this off in Settings). They are deleted when you delete the app (except device backups).
2. Playing together (multiplayer)
When you use the Open Shop, friends' rooms or Photo Together, the following is sent to the room server so others with you can see it: a random player number created by the server when you first connect, your nickname, your chosen character and outfit, your position, moves and emotes in the shop, the machine you're at with your round count and prizes won, and the poses, props, stickers and pen strokes of a shared photo booth session. Your name, contact details, location, and photo or video files are not sent. If you choose Play Solo, nothing is sent.
3. What the server keeps, and deleting it
Positions, moves and shared photo content are only used to relay them to others while you're in a room and are not stored. The server keeps your player number, nickname, the date you first connected, device type (iOS or Android), a genuine-app verification key (Apple App Attest public key), and report records. You can delete them right away in Settings → 'Delete Multiplayer Records', or ask us by email. If three different people report a nickname within a day, it changes to a default nickname for 7 days.
4. Genuine-app check and connection info
When you first connect, Apple App Attest checks that this app is genuine and unmodified. We don't receive any number that identifies your device. To prevent too many registrations from the same internet address (IP), we count per address for one hour only and then delete it.
5. Server operation and international transfer
The room server and support website run on Workers by Cloudflare, Inc. (USA). When you play together, the information in sections 2 and 3 is sent over the internet to a nearby Cloudflare data center (which may be outside your country), processed there, and kept until deleted. Cloudflare's processing is covered by Cloudflare's privacy policy.
6. Payments
Payments for coins, Alley Membership and season passes are handled by the Apple App Store or Google Play. The app checks the payment result (product and transaction confirmation) on your device to deliver items, and does not send payment information to the server. Manage or cancel subscriptions in your device's subscription settings.
7. Sharing and photos
Tapping 'Share Clip' opens your device's share sheet, and the app you choose handles the file under its own terms. Choosing Save to Photos asks for permission to add photos. The app never reads your photo library.
8. Game engine and system information
Unity's cloud analytics, diagnostics and ad services and hardware statistics reporting are turned off. The privacy manifest declares the system boot time, file info, disk space and user defaults APIs for Apple-defined reasons. They are used for timing, managing clip files and saving settings, not for collecting information.
9. Children
Please don't use real names or contact details in nicknames. Parents can ask us by email to delete a child's multiplayer records.
10. Changes and contact
If the way we handle data changes, we update this policy and the App Store privacy details before releasing that version. Privacy contact: SnapWorks Lab · sunset@snapworkslab.com
Deleting Multiplayer Records
Tap Settings → Delete Multiplayer Records in the app to immediately delete your player number, nickname, genuine-app verification key and report records from the server. If you've deleted the app or lost your device, send the nickname you used to sunset@snapworkslab.com. We'll verify, delete it and reply.